Why should I register with i-Navigator?
i-Navigator helps connect Service Providers and Social Prescribers from across all health, social, third and private sectors. A secure, seamless, referral tracking and feedback system where managing your referrals is easy via your secure Dashboard
Is the website finished?
The i-Navigator site undergoes a continual cycle of improvement based on user feedback. If there is any comment or aspect of the website you would like changed, please contact us at firstname.lastname@example.org.
How do I register for an account?
At the top right-hand corner of the page there is a link to "Create a new account". Depending on whether you are looking for a provider for yourself, or whether you are a provider who wishes to register with us, please select the appropriate choice - "Personal" or "Business", "Linkworker" and "GP" accounts also available.
I have registered as a business and received a notification email. However, I cannot log in. Have I done something wrong?
If you have received a verification email at the email address you gave upon account creation, you have registered correctly. The next step is for us to independently verify the details you have provided for quality and patient safety purposes.
How do I log in?
If you have already registered with us, at the top right-hand corner of the website there is a link marked "Login". Click this to be taken to the login page.
How do I update my business profile?
Updating of details occurs after logging in to your account. If you are making fundamental changes to the services you offer, this may require that we carry out further verification before the change is reflected on your profile.
Can I include testimonials on my business profile?
We would encourage your clients to create an account if they have not already done so, which will give them the option to review your business. Reviews are publicly available whenever a search is performed and your business is chosen.
Can I advertise my course or event?
We suggest that you include any upcoming events or courses in the description field of your business. This can be edited after logging in. However, we are considering offering advertising packages on our website. Please contact us at email@example.com for further information.
I represent an organisational membership. Can I add information to the website?
Any organisational memberships or accreditations can be added to the website as part of the business signup process.
I can't log in.
A common reason many users can't log in is mistyping or forgetting their email address or password. We suggest following the "Forgot your password?" link and protocol on the login page with an email address that you think you used. If this fails, email us at firstname.lastname@example.org for further assitance.
How do I set up a profile?
If you are a business user, a wizard style form will be presented when you first log in to i-Navigator.
How do I change my address?
You can change your address from your dashboard after logging in.
My map isn't displaying correctly on my profile.
After logging in to your profile, check to make sure you have spelt or entered your address correctly. We use a leading mapping technology to locate your business and therefore if you have registered with third parties for mapping, you may need to contact them separately. Your address could be appearing incorrectly in many different systems, particularly those involving satellite navigation and therefore clients may be having difficulty finding your place of business.
I speak a language that isn't available on your website
Currently we support all available languages on the language drop down. Although multilingual is only for home page at the moment, it will be applied across the whole site in the future!
My phone number isn't being accepted. What should I do?
We are a UK-based service and you do not need to use a dialling prefix such as +44. If you are entering a mobile number, please start with a zero (0).
What browsers are supported?
We support the current versions of Chrome, Firefox, and Microsoft Edge.